Top questions and answers
For greater detail please check out our Being COVID Safe page. In accordance with current State Government directives, patrons are no longer required to show proof of vaccination status as a condition of entry to our venue.
We endeavour to make our performances accessible to as many people as possible. Let us know at the time of your booking on 9243 9191 if you have any special requirements regarding seating and we will accommodate your request in one of our designated accessible seating areas in the theatre.
There are a range of options available to you whether you want to drive or catch public transport. Check out the getting here section, located above, to find out more.
There is limited parking in the surrounding streets and opposite the Clocktower Centre, but parking restrictions may apply, so please check signage. We strongly advise you give yourself ample time to find a parking spot before your performance time.
As a general rule, everyone over 18 months requires a ticket to performances at the Clocktower Centre; however some performances have a lower age limit. Check the specific show in the 'what's on' area before you purchase your tickets.
Anyone 14 years and under must be accompanied by a parent or guardian. Our staff are not able to take responsibility for the supervision of minors. Unaccompanied children 14 years and under may be refused entry to an event.
Prams can't be taken into the theatre as we need to keep the aisles free in case of an emergency. Prams can be parked in the foyer but please remember to take your valuables with you.
The Clocktower Centre does not allow food from outside the venue to be consumed, unless you're backstage. Hot food, and glasses and cans can't be taken into the theatre.
We usually don't allow the use of video or audio equipment in the theatre, however it is best to check with staff on the day.
We don't issue refunds so please choose your performance carefully. Refunds and exchanges are only permitted as per the Live Performance Australia Ticketing Code of Practice.
Concession and youth prices will be listed if they are available and proof is usually required at the time of booking. Always carry proof of your entitlement when attending any performance.
Valid concession cards include Aged/Disability Pension Cards, Full-Time Student Cards and DVA/Veteran Gold Cards. Certain events may also accept Senior and Carer Cards.
A ticket can be upgraded by visiting the Box Office, if you have purchased a concession or Under 30s ticket and can no longer attend the performance.
We accept Companion Cards for all performances. Companion Card holders will need to book their tickets with our box office in person or over the phone and present their Companion Card at the time of collecting their tickets. The Companion Card holder is eligible for one complimentary ticket alongside a paid ticket.
Most events at the Clocktower Centre use our electronic ticketing system. We don't reprint lost, stolen or destroyed tickets, however our Box Office is happy to issue a lost ticket pass on the day of your performance.
If you have purchased e-tickets they will be sent to your booking email 3 days prior to your event, in most instances. If you have not provided sufficient concession detail they may be aultered to 'Collect at Venue' so that we can confirm your Concession eligability. Please have all relevant cards with you when collecting tickets and when attending the event.
Tickets bought online to be posted out more than 10 business days prior to the event will be posted in most instances. If concession details have not been entered at the time of purchase the tickets will be held at the Box Office. Tickets purchased less than 10 business days prior to the event will be held at the Box Office for collection.
Always keep a copy of your email confirmation as a reference of your booking.
Please note: When you purchase a ticket with the Clocktower Centre, the vendor name in your bank statement may read 'Moonee Valley Council NSW'. We are in the process of changing our vendor name.
The Clocktower Centre has migrated to a new ticketing system and as such, booking fees have been updated. A booking fee of up to $6 will now apply to each booking processed (per transaction, not per ticket) for all online, phone, and in-person bookings. This same fee will apply across all purchasing channels. The booking fee may vary for some low cost events. Please check the event webpage to see how this impacts your chosen event.
Our new ticketing system enables easy management of bookings including:
- seat selection from a seating map for most events
- choosing how to receive tickets – online or in-person
- covering card transaction fees and other ticket administration fees
- preferred options for notifications on upcoming events
- easy updates to contact information
Please contact our friendly box office staff if you have further questions about this change.
